InsiderLab Fintech Private Limited (hereinafter referred to as "InsiderLab/We/Our") acknowledges the expectations of its Customers/ Channel Partner (hereinafter referred to as "Customer/ Channel Partner You/ Your") regarding privacy, confidentiality and security of personal information that resides with the InsiderLab. Keeping personal information of Customers/ Channel Partner secure and preventing any misuse thereof, is therefore, a top priority of InsiderLab. We state that InsiderLab is strongly committed to protect the privacy of its Customers/ Channel Partners and has taken all necessary and reasonable measures in line with applicable laws and regulations as well as the best industry practice to protect the confidentiality of your personal information and its transmission through our Mobile Application.

This Privacy & Security Policy (hereinafter referred to as "Policy") therefore, explains how we protect your personal information provided to us on our Mobile Application/Website/all online platform i.e. (hereinafter referred to as "Mobile Application") and how we use that information in connection with the service offered through the Mobile Application (hereinafter called as "Service") and must be read in conjunction with our General Terms of Use for Customers/ General Terms of Use for Channel Partner. (Attach Link of General Terms of Use).

This Policy is published and shall be construed to be in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under the Information Technology Act, 2000 and other applicable laws and regulations that require publishing of the privacy notice for collection, usage, storage, disclosure and transfer of sensitive personal data or information.


Personal Information (hereinafter referred as "PI") means any information/ documents/ details that relates to a natural person, which either directly or indirectly in combination with other information available with InsiderLab, can identify such person.


(i) This Policy applies to the PI such as details pertaining to your name, parentage, marital status, nationality, state/city of residence, current location, present address, residential address, e-mail address, date of birth, gender, contact number/mobile number, user ids, passwords, recent photograph, signature image, income proof, PAN, credit score, credit information report, e-KYC through UIDAI, Aadhaar based e-Sign and such other Know Your Customer (KYC) documents like address proof, identity proof, no of previous loans, current EMIs/ Financial Obligations, details of default (if any), officially valid documents/details (OVDs) accepted for concluding a financial transaction, which may be shared/ uploaded by you, as and when you avail any products or use the Mobile Application and to which InsiderLab may become privy to.

(ii) By visiting and/or using our Mobile Application, you agree to this Policy. Further, this policy applies to all current and former visitors to the Mobile Application. It is strongly recommended for you to return to this page periodically to review the most current version of the Policy.

(iii) InsiderLab reserves the right at any time, at its sole discretion, to change or otherwise modify the Policy without prior notice, and your continued access or use of this Mobile Application signifies your acceptance of the updated or modified Policy. However, if we make any material change to the Policy, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of a notice on this Mobile Application prior to the change becoming effective.


(i) We receive and store any information you enter on our Mobile Application or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our services and features.

(ii) We receive and store certain types of information whenever you interact with us. For example, like, we use "cookies" and we obtain certain types of information when your web browser, search history, temporary files, etc. accesses the Mobile Application or advertisements of the financial products/customized financial offer(s) and other content served by or on behalf of the Mobile Application on other Websites or online platforms. We may also receive/store information about your location and your mobile device, including a unique identifier for your device.


InsiderLab collects your information when you register for an account, when you use its products or services; visit its Mobile Application's page, web-page, sub-pages and links. When you register with the Mobile Application and sign in, you are not anonymous to us. Also, you are asked for your contact number and other details during registration and may be sent as One Time Password (OTP’s) SMS, electronic mails ("e-mails"), notifications, and WhatsApp messages about our services including advertisement, personalized financial offer(s) etc. to your wireless mobile device including tablets, laptops, etc.


(i) By making use of the Mobile Application, and furnishing your personal and contact details, you hereby agree that you are interested in knowing more or availing and/or purchasing various products, services, offers, campaigns or other promotional material that InsiderLab or any other third party may offer/provide/share/send you from time to time through any means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode.

(ii) You hereby agree that InsiderLab may contact you either electronically or through phone, to understand your interest in the selected products and Services and to fulfil your demand or complete your application.

(iii) Further, you also expressly agree and authorize InsiderLab and its partners, service providers, vendors and other third parties to contact you for the purpose of offering or inviting your interest in availing other products or services offered by third parties, or for sending other marketing campaigns, offers, or any other information either on the Mobile Application or through other means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile application or any other physical, electronic or digital means/mode. You agree and authorize InsiderLab to share your information with its group companies, vendors, service providers, business partners, agents and other third parties, in so far as required for marketing purposes/offering/cross-selling various other products and services and/or to provide you with various value-added services, in relation with the Services selected by you or generally otherwise.

(iv) You agree to receive communications through emails, telephone, WhatsApp, SMS, or any other form of messaging/communication service from InsiderLab or such third parties. You also agree that InsiderLab reserves the right to make your details available to its partner banks/financial institutions or any such other third party and that you may be contacted by the partners and/or the third party for information through email, telephone, WhatsApp and/or SMS.

(v) The usage of the Mobile Application may also require you to provide consent for keying in your PI (including but not limited to any personal data or sensitive personal data as defined under applicable law) or to authorize InsiderLab to derive your data/information from any other source or public registry, as may be necessary to complete your profile or your application on the Mobile Application, conduct due diligence on you, assessing your eligibility for the products/services, undertaking know-your-customer ("KYC") checks by InsiderLab or any other third party and/or to process your application through this Mobile Application. Your PI may also be used or shared with third parties including but not limited to our vendors, service providers, credit information agencies, analytics and research partners, other banks or financial institutions, insurers or intermediaries or any other third party with the intent of making your experience on the Mobile Application better, faster and paperless and frictionless to the extent possible. InsiderLab shall adhere to best industry practices including information security, data protection and privacy law while processing such applications. However, InsiderLab shall not be liable to you against any liability or claims which may arise out of such transactions as any such PI is being collected, used, processed and shared with your explicit consent.

(vi) You hereby authorize and expressly consent us to share your PI with third parties including but not limited to Credit Information Companies ("CIC") to do an aggregate check of your credit profile for InsiderLab to send you targeted communications and offers.

(vii) If you are no longer interested in sharing your PI, please e-mail your request at: Please note that it may take about 72 business hours to process your request.

(viii) In furtherance to your usage of the Mobile Application, you expressly waive the Do Not Call (DNC)/Do Not Disturb (DND) registrations on your phone/mobile numbers for contacting you for such purpose and usage. Hence, there will be no DNC / DND check required for the number you may have left on our Mobile Application. Such modes of contacting you may include sending SMSs and/ or telephonic calls.

(ix) InsiderLab reserves the right (and you expressly authorize InsiderLab) to share or disclose your PI when InsiderLab determines, in its sole discretion, that the disclosure of such information is necessary or appropriate under the law for the time being in force.


(i) InsiderLab collects, receives, possesses, stores, deals or handles PI received from investors/client/customers whether existing or prospective. Such PI may be as per the indicative list given below:

  • Bank Account details, change of bank account details or registration of multiple bank accounts etc. through application forms;
  • Payment instrument details at the time of submitting application or as proof for carrying out change of bank account or any other similar details;
  • Demographic /Biometric information obtained, if any;
  • Bank Statements;
  • Details of existing loans and obligations against it;
  • Salary Statements, if any;
  • Income Tax Returns, Profit & Loss Statement and financial gross receipts;
  • Annual Income and savings profile; and
  • Any other information as may be considered as PI.

(ii) The aforesaid information is being collected by InsiderLab to respond to your requests, to process the loan applications and to also ensure safe subscriptions/redemptions of Applications. InsiderLab may also call you to inform with respect to the other products or services offered by partnered Financial Institutions and affiliates.


In case you do not want to be disturbed over telephonic calls, kindly fill up the details requested in the below table, including the details of the telephone number(s) on which you do not wish to be contacted and submit the same at from your email address registered at InsiderLab. The details that you provide through the opt-out email will remain confidential and once you have submitted the same to us, your telephone number(s) will be removed from all our telemarketing calling lists within 15 working days. We will make every effort to ensure that you do not get any further telemarketing calls on such telephone number(s). The details to be submitted for opting-out shall be as below:

First Name* Last Name*
Landline Phone Number*
Please enter your 10-digit mobile number*


(i) InsiderLab will not sell or rent your PI to anyone for commercial purposes to anyone in a way that is contrary to the commitments made and/or other than as set forth in this Privacy Policy. Notwithstanding the foregoing, we may share your information to an affiliate and/or business partner. InsiderLab may also share, sell, and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of our business or upon the merger, reorganization, or consolidation of it with another entity on a basis that it is not the surviving entity.

As used in this Privacy Policy, the term "Person" includes any natural person, corporation, partnership, limited liability Company, trust, unincorporated association, or any other entity. We limit the collection and use of your personal information. We may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner. Such information does not identify you individually. Access to your account information and any other personal identifiably information is strictly restricted and used only in accordance with specific internal procedures, and for the purposes set out in this Privacy Policy, in order to operate, develop or improve our services. We may use third party service providers to enable you to provide with our services.

We may also share your information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation. You agree and consent for the InsiderLab to disclose your information, if so required, under applicable law.

There are number of offers regarding loans and facilities attached to it, offered by third Parties on the Mobile Application/ Online Platform, such as lenders and banks. If you choose to apply for these separate products or services, disclose information to these providers, then their use of your information is governed by their privacy policies in addition to the Privacy Policy of the Mobile Application. InsiderLab is not responsible for their privacy policies. We encourage you to visit and read about the privacy notices and procedures adopted by these third parties/providers, when you apply for their products or services.

Further InsiderLab may use your information to:

  • Communicate with you about products, services and promotional offers offered by InsiderLab or by its business partners, or other third parties;
  • Assist third parties like our business partners and/or service providers in facilitating and delivering products and services to you, process payments and your applications;
  • Send you any administrative notices, offer alerts and other communications relevant to your use of the Mobile Application/ Online Platform(s);
  • Display tailored product offers to you and enable you to apply for certain products and services;
  • Send you information about special promotions or offers offered by InsiderLab or any of its business partners. We might also tell you about new features or products/services. These might be our own offers or products/services, or third-party offers or products/services with whom InsiderLab has a tie – up;
  • Carry market research, project planning, troubleshooting issues, detecting and protecting against error, fraud or other criminal activity;
  • Improve our Services and manage our customer relationships better, and to provide you with location-based services, such as advertising, search results, and other personalized content;
  • Enforce InsiderLab General Terms of Use;
  • Comply with all applicable laws and regulations.
You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Policy.

(ii) In the event that you access the Service as brought to you by one of our partners either through the Mobile Application or on being redirected from a co-branded URL or any other Mobile Application, your name, e-mail address, mobile number, date of birth, employment type, residency status, income details/proofs, Form 16 & 26 AS, PAN, details of loan / credit card applied for, details of all assets and loan and credit card status or any other financial product status may be provided to that partner when your application is submitted and whenever the status of application is updated. InsiderLab has a business relationship with these partners and you may not opt-out of sharing your information with these partners if you have applied via a co-branded URL or any other Mobile Application/ Online Platform or directly through the Mobile Application as the case may be.

(iii) For availing the loan, we will require you to provide/upload on the Mobile Application/ Online Platform the details such as a your name, parentage, marital status, email address, nationality, location, mobile number, PAN, employment & income details/proofs, Form 16 & 26 AS, detail of all assets, recent photograph, signature image, other Know Your Customer (KYC) documents like address proof, identity proof, income proof and personally identifying information about a potential co-loan applicant (should you select this option).

(iv)You may opt out of location-based services at any time by editing the setting of your browser.

(v)In order to provide your bank statement or pay slip electronically along with your loan application, you also must provide your third-party account credentials ("Account Credentials") to allow InsiderLab to retrieve your account data at those other financial institutions ("Account Information") for your use. Your Account Credentials are only used once to retrieve your bank statements/pay slips, Form 16 & 26 AS and are not stored in our system. InsiderLab shall not be liable to you against any liability or claims which may arise out of such transactions being carried on your own accord.

(vi)We may also use third party service providers to provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a feature or functionality of the Service. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your PI for purposes unrelated to the product or service they're providing. We require such third parties to maintain the confidentiality of the information provide to them.


(i) InsiderLab does not disclose PI of a customer except as directed by law or as consent received from the customer / applicant or in terms of the present policy. No specific information about customer accounts or other personally identifiable data is shared with third parties unless any one of the following conditions is met:

  • To help complete a transaction initiated by you;
  • To perform support services through a third-party service provider;
  • You have specifically authorized it by accepting the General Terms of Use of the Mobile Application or otherwise;
  • Where the disclosure is necessary for compliance of a legal obligation or as required by law;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Policy.

(ii) There are number of offers regarding loans by third Parties on the Mobile Application, such as lenders and banks. If you choose to apply for these separate products or services, disclose information to these providers, then their use of your information is governed by their privacy policies. InsiderLab is not responsible for their privacy policies. InsiderLab may share your data with other third parties, such as service providers, advertisers, Credit Information Companies, fraud prevention agencies, marketing Channels, affiliates, without the need for additional consent from you.

(iii) InsiderLab shall not be held liable for disclosure of the PI when used in accordance with this Privacy Policy or in terms of the ‘General Terms of Use’ of Mobile Application or an agreement, if any, with the users of Mobile Application.


If the PI provided to us by you, at the time and when you had applied for a product on our Mobile Application changes, you may update it whenever you apply for a new product via our Mobile Application. To review and update your PI and to ensure that the same is accurate while your application is in process, you may contact us at You will not be able to update the information you have provided in an application after a decision has already been made on it; however, you may create and submit a new application with your updated information.

Note: We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at We will respond to your request within a reasonable timeframe. However, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.


(i) InsiderLab will retain your information for as long as it is necessary for providing you the Services available on the Mobile Application or your request for termination of your account with InsiderLab, whichever is later.

(ii) Post termination of your account, InsiderLab may continue to use your anonymized data aggregated or in combination with anonymized data of other users. We use this aggregated anonymized data for data analysis, profiling and research purposes, for example to gain insights about our users and their profiles. We may keep your contact information along with your application details (if any) for fraud prevention purposes and for the exercise/defense of a legal claim or for providing evidence in legal proceeding(s).


We provide our registered customers with periodic phone calls, emailers and email/SMS/WhatsApp alerts. We also allow users to subscribe to email newsletters and from time to time may transmit emails promoting InsiderLab or third-party products. Subject to the express consent clause above, InsiderLab’s Mobile Application subscribers may opt-out of receiving our promotional emails and terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related e-mails/SMS/WhatsApp, such as e-mail/SMS alerts. The above services are also provided by our partners.


This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may use the collected log information about you to improve services offered to you, to improve marketing, analytics, or Mobile Application functionality.


InsiderLab and its partners use cookies or similar technologies to analyze trends, administer the Mobile Application, track users’ movements around the Mobile Application, and to gather demographic information about our user base. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Mobile Application or service.


We partner with a third-party service provider to either display advertising on our Mobile Application or to manage our advertising on other Mobile Applications. Our third-party partner may use technologies such as cookies to gather information about your activities on this Mobile Application and other Mobile Applications in order to provide you advertising based upon your browsing activities and interests.


(i) With your consent InsiderLab may post your testimonial along with your name. If you want your testimonial removed, please contact us at

(ii) If you use a blog, comments section or other public forum on Mobile Application, any information you submit there can be read, collected or used by other users and could be used to send you messages. InsiderLab shall not be held responsible for the PI you choose to submit in these forums.


(i) Widgets: Our Mobile Application includes widgets, which are interactive mini-programs that run on our Mobile Application to provide specific services from another company (e.g. displaying the news, opinions, music, etc.). PI, such as your email address, may be collected through the widget. Cookies may also be set by the widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it and not by the InsiderLab.

(ii) Single Sign-On: You can log in to our Mobile Application using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain PI with us such as your sign-in information, name and email address to link between the sites. Social networking media services like Facebook & Twitter give you the option to post information about your activities on this Mobile Application to your profile page to share with others within your network.

(iii) Like & Share Button: If you use the "Like" button to share something that item will appear on your Facebook profile page and on your friends’ newsfeed depending on your Facebook privacy settings. You may also receive updates in your Facebook newsfeed from this Mobile Application or item in the future. Facebook also collects information such as which pages you have visited on this and other sites that have implemented the "Like" button.

(iv) Links to 3rd Party Sites: Our Mobile Application includes links to other Mobile Applications whose privacy practices may differ from those of InsiderLab. If you submit your PI to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Mobile Application you visit.


(i) We follow generally accepted standards to protect the PI submitted to us, both during transmission and once we receive it. Since no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about security on our Mobile Application, you can contact us at

(ii) When you register for the Service, InsiderLab requires a password, OTP from you for your privacy and security. InsiderLab transmits information such as your login credentials for Mobile Application or Account Credentials securely.

(iii) We permit only authorized employees who are trained in the proper handling of customer information, to have access to aforesaid PI.

(iv) Insider Lab is hosted on a Virtual Private Cloud on Amazon Web Services, which provides a secure and scalable technology platform in turn enabling us to provide you services through secured and reliable channels. Therefore, you are advised to appraise yourself with the Privacy Policy of Amazon Web Services.

(v) Our developers have high regards for your privacy and security of personal data, and it is our endeavour at Insider Lab to work continuously to make the Mobile Application/ website/ webpage more and more security proof.


All communications between your computer/mobile and our Mobile Application that contain any PI are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.


You are responsible for maintaining the security of your login ID and Password and must not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at We are not responsible if someone else accesses your account through the login credential they have obtained from you or through a violation by you of this Privacy and Security Policy or the InsiderLab Terms of Use.

If you have any security related concerns, please contact us at We will work closely with you to ensure a rapid and personal response to your concerns. .


If you have grievance or complaint, questions, comments, concerns or feedback in relation to the processing of information or regarding this Privacy and Security Policy or any other privacy or security concern, contact us at

The name and contact details of the Grievance Officer are:

Name: Mr. Karan Babbar
Designation: Co-Founder, InsiderLab Fintech Pvt. Ltd.
Phone Number : +91 9755963083